Krishnaveni Collections

Refund Policy - Krishnaveni Collections

At Krishnaveni Collections, we strive to ensure customer satisfaction with every purchase. However, we have established a transparent and fair refund policy to handle claims and returns efficiently. Please read the policy carefully:

1. Mandatory 360° Unboxing Video

To process any claims, a 360° unboxing video is required. The video must:

Clearly show the address, tracking number, and sealed package from all sides.
Be recorded continuously without any interruptions.

This video serves as essential proof for any claim and ensures transparency.

2. Claims for Damages or Incorrect Deliveries

Claims related to damages during transit or wrong product deliveries will only be accepted if accompanied by the complete unboxing video as outlined above.
Claims without proper video evidence will not be entertained.

Please communicate this requirement to your resellers and customers.

3. Return Policy

Returned parcels must be sent back within 24 hours of receiving confirmation from our team.
Parcels sent later than 24 hours will not be accepted.

4. Opening Video Requirements

When recording the unboxing video, ensure:

All four sides of the package are clearly visible.
The video is continuous, with no cuts or pauses.
Adequate lighting to clearly display all products, especially delicate items like jewelry.
Any damages or issues are visibly highlighted in the video.

Note: Claims submitted without these requirements will not be processed.

5. Tracking Details

Tracking details will be provided within 1 to 6 days, depending on the vendor and owner.
If tracking information is not updated within 7 days, please contact us for assistance.

6. Client Responsibility for Parcel Tracking

Once dispatched, it is the client's responsibility to track the parcel.
If the parcel is not delivered within 7-10 days of the tracking update, please notify us immediately for further assistance.

7. Incorrect or Incomplete Address

If a parcel is returned due to:

An incorrect or incomplete address
A wrong pincode
An incorrect mobile number

Krishnaveni Collections will not be held responsible.

The customer will be required to bear the cost of both the return charges and the re-shipping fees.
Ensure that this policy is clearly communicated to all resellers and clients.

8. Repeated Returns

If a customer's parcel is returned twice, no further claims will be accepted for that customer.

9. Claims for Incorrect Size

Claims related to incorrect sizes will not be accepted. Customers are advised to refer to size charts and confirm measurements before placing an order.

10. Claims for Color Discrepancies

If the color of the product is completely different from the one displayed, we will accept returns and deliver the correct product accordingly.
However, if the color of the product is slightly different due to lighting or display variations, claims will not be accepted.
Claims under this condition must be substantiated with a proper video following all the unboxing video guidelines.

11. Defective or Missing Items

If any product is found defective or any item is missing from the package, this must be highlighted in the unboxing video.
Claims regarding missing items without video proof will not be entertained.

12. Tampered Packages

If the package appears tampered with or opened before delivery, it should not be accepted from the courier service.
Ensure the tampered condition is captured in a video at the time of receipt.

13. Delayed Returns

If the parcel is delayed in returning beyond the specified 24-hour window due to circumstances like courier service issues, proof of dispatch must be shared with our team immediately.
Such cases will be reviewed on a case-by-case basis.

14. International Orders

For international orders, claims must include additional customs or shipping-related documentation, if applicable.
Customers are responsible for any customs or return shipping charges.

15. Improper Packaging for Returns

Returned items must be securely packaged to avoid further damage during transit.
Claims for items damaged due to improper return packaging will not be accepted.

16. Non-Compliance with Guidelines

Claims or returns not following the guidelines mentioned in the refund policy (e.g., missing unboxing videos or insufficient evidence) will be rejected outright.

17. Payment Disputes

Refunds for disputes related to payment processing (e.g., double payments or failed transactions) will be processed after verification with the payment gateway or bank, which may take 7-10 business days.

18. Seasonal Rush Delays

During peak seasons, processing claims or refunds may take longer than usual. Customers will be informed of any delays in handling their issues.

19. Products Sold Through Third-Party Platforms

For purchases made through platforms like Flipkart, Amazon, or Meesho, refund and return requests must adhere to the respective platform's policies.

For any questions or assistance, please reach out to us:

Email: krishnaveneecollections@gmail.com
Phone: +91 9059298576

Thank you for your cooperation and understanding of our refund policy. We aim to provide a seamless shopping experience while maintaining transparency and fairness for all our customers.

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